Return and Refund Policy

Thank you for shopping at Pawvivo. We are committed to providing high-quality products and customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You will also need to provide the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at Info@pawvivo.com or call our 24/7 customer support.

Money Back Guarantee

Our money-back guarantee ensures that you will receive a full refund if you are not satisfied with your purchase within the first 30 days. This guarantee applies to all products bought from Pawvivo. To claim a refund, please follow our return process.